Welcome To The Keystone Support Site

This month's Hidden Gem is about Default Notes which allow the user to define notes that the system will apply to  specified document types, for example on all sales and purchase orders "We are closed for Christmas..." or a marketing message stating that there is a "Special Offer - All of Stock Item X must go" added to sales orders. Default notes can also be setup to appear in a Telesales Prompt popup when a sales order is saved, for example to prompt the user to remind the customer about the upcoming sale or to look at your new website.

Dear Customer,

Keen to ensure that we have enough room for our continued expansion, we are moving offices this weekend. We’re staying in Grantham, moving to a fantastic industrial unit conversion closer to the centre of town. We’re really excited about the move, as we’ve been able to work hand-in-hand with the developers to deliver an environment that provides us with a high quality, professional working environment whilst also giving us further room for expansion in the future. We will be publishing details and some pictures once the move is completed.

We’ve planned the move so that its impact will be as minor as possible on the Support and technical teams here in Grantham, the new offices are wired up and ready to go and the removal men will be shifting everything across over the weekend. As you might expect, it is likely that there will be a slight hiatus on Monday morning as we get everyone up and running and we ask that you bear with us if we’re unable to respond instantly first thing next week.

Things to note:

      1.      Our phone number (0845 25 75 111) and email addresses will not be changing.

      2.      We’re planning for there to be issues with the telephone system and our emails on Monday morning. We’re hoping that these will be minimal, and potentially non-existent, but please bear with us if we don’t pick up the phone or answer your email immediately.

      3.      We will have a new IP Address range from Monday and once we have confirmation on all of these we will contact you so that your technical teams can update any connection protocols, as necessary.

      4.      Our new address will be:
Units 1 - 3 Priest Court, Springfield Business Park, Springfield Road, Grantham, NG31 7BG

This month's Hidden Gem is about how to set up Price Lists containing prices that you do not want to be published until a specific date, for example a 2012 Retail Price List and how the prices can be easily and efficiently made available to customers on 1st January 2012.